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Sarvam AI· sarvam.ai
GTM & Strategy, Model API
- Bengaluru
- FullTime
- 3+ yrs
- Posted 20 aug
- Sales/GTM
This role sits at the intersection of customer success, technical problem-solving, and market intelligence. You’ll own API customer relationships end-to-end — running demos, debugging integrations, writing scripts to unblock customers, and relaying precise model feedback to Sarvam’s research teams.
Skills
- LLM
- Python
What you’ll do
- Own customer relationships end-to-end: run demos, onboarding sessions, and integration walkthroughs; get customers from API key to working product fast; stay with them through production.
- Build and tinker: write scripts to unblock integrations, build small demo apps that show customers what’s possible, and create reference implementations others can reuse. Handle problems directly rather than escalating them.
- Be the voice of the customer inside Sarvam: relay model feedback (transcription errors, voice quality gaps, translation failures, LLM output issues) to research and engineering with enough specificity that they can reproduce and prioritise; then close the loop with the customer.
- Surface market insights: track what customers and prospects are building, map the competitive landscape, spot recurring patterns across accounts, and bring a point of view to GTM and Product — not just a data dump.
What they’re looking for
- 3+ years in a customer-facing role: customer success, solutions, pre-sales, or developer advocacy at a tech company; strong internship experience counts (impact > years).
- Technically capable: you read API docs fluently, write basic Python or JS scripts, and debug integrations without hand-holding.
- Excellent communicator: confident on demos, clear in writing, equally effective with a business stakeholder and an engineer.
- Genuinely curious about AI: you want to understand how the models work, not just what they return, and you can characterise model errors with precision.
- Organised and proactive: multiple threads in the air, nothing dropped, no prompting needed.
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