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GitLab· gitlab.com
Engineering Manager
- Bangalore, India
- Full-time
- Senior
- Posted 3 days ago
- Platforms Engineering
We're part of Production Engineering within Infrastructure Platforms and work asynchronously across regions. Our tools include Tamland, the capacity forecasting tool.
What you’ll do
- Lead, hire, onboard, and develop a distributed engineering team working asynchronously.
- Set priorities with Site Reliability Engineering, Product Engineering, and GitLab Dedicated teams, and help the team deliver observability services iteratively.
- Own the reliability, scalability, and cost of the team's metrics, logging, alerting, and capacity planning platforms.
- Reduce noisy or missing alerts and telemetry gaps, and use SLOs, error budgets, and self-service instrumentation to help engineers maintain the health of their services.
- Guide technical decisions about time-series storage, high-cardinality metrics, log pipelines, and distributed tracing.
- Participate in the Incident Manager On Call (IMOC) rotation, coordinating the response to high-severity incidents affecting GitLab.com.
- Keep the team's on-call rotation sustainable through coverage across time zones, useful runbooks, better alerts, and follow-through on post-incident actions.
- Use AI tools and agents to support engineering workflows and incident triage, reviewing their output while engineers retain responsibility for decisions.
What they’re looking for
- Experience leading an observability, platform engineering, or site reliability engineering team operating at scale, including supporting people in a distributed, asynchronous environment.
- Technical knowledge of metrics systems such as Prometheus and long-term storage, logging platforms such as Elasticsearch or cloud-native services, and alerting design.
- Experience using SLOs, error budgets, and capacity forecasts to make reliability and investment decisions.
- Experience operating a large software-as-a-service platform and investigating production issues such as telemetry gaps, ingestion limits, or noisy and missing alerts.
- Experience participating in and improving production on-call rotations, including incident coordination and balancing operational load with project work.
- The ability to explain technical tradeoffs to engineering partners and other stakeholders.
- Experience using AI tools or agents in engineering or management work; you can describe how you would apply them to operational problems such as incident triage.
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