People and Culture Manager

About Fam (previously FamPay)

Fam is India’s first payments app for everyone above 11. FamApp helps make online and offline payments through UPI and FamCard. We are on a mission to raise a new, financially aware generation, and drive 250 million+ young users in India to kickstart their financial journey super early in their life.

We’re reimagining how the next generation experiences fintech—going beyond payments to build a lifestyle brand that blends money, identity, and everyday experiences into one seamless, intuitive journey.

Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founder’s Capital and the likes of Kunal Shah, Amrish Rao as angel investors.

About this role

Every great product starts with a great team. And every great team is built with intention.

As our People & Culture Manager, you'll partner with leaders to build high-performing teams, shape an exceptional team experience, and create the people practices that help Fam scale. From hiring exceptional talent to strengthening our culture and enabling our people to do their best work, you'll play a key role in building the company behind the product.

If you're passionate about building exceptional teams, solving people challenges, and creating a workplace where talented people thrive, we'd love to build the future of Fam with you.

On the Job

• Top Talent Hunter: Build the best functioning teams, ensuring we have the right people in the right roles
• Strategic Partner to the Business: Work closely with business leaders to anticipate organizational needs, identify talent risks, and build people strategies that enable the next stage of growth. Be the person leaders turn to before people problems arise, not after.
• Drive Talent Decisions Beyond Hiring: Bring a strong talent lens to business discussions by leveraging deep experience in Tech, Product, and Design hiring. Influence org design, team structures, succession planning, and workforce strategy through an understanding of what great talent looks like.
• Build for Scale: Partner with People Ops to ensure employee lifecycle processes, policies, and programs are designed for scale. While not directly working on operations, bring best-practice thinking and challenge the status quo to create exceptional employee experiences.
• Shape People Infrastructure: Work closely with Legal to draft, review, and evolve people policies that balance compliance with a high-trust culture. Ensure policies are practical, scalable, and aligned with the company's growth trajectory.
• Workforce Planning & Business Forecasting: Partner with Finance and business leaders on headcount planning, hiring forecasts, organizational investments, and future workforce requirements. Help leaders make informed decisions through people and business insights.
• Stakeholder Collaboration: Coach leaders on performance, talent decisions, team effectiveness, and organizational challenges. Enable managers to build high-performing, engaged teams.
• Shape & Strengthen Culture: Act as a custodian of the company culture by ensuring our values reflected consistently in how we hire, make talent decisions, lead teams, and build people practices. Partner with leaders to identify cultural gaps and create an environment where high performance and trust can coexist as we scale.

Must-haves (Min. qualifications)

• Requires 8 to 12 years of experience across talent acquisition & HRBP with expertise in leading cross-functional HR initiatives.
• Hiring: Hands-on experience building high-functioning tech, product, design, and non-tech teams—personally sourced, interviewed, and closed candidates across these functions.
• HRBP Experience: Partnered with leadership on org structure, retention strategies, and comp planning while embedding company culture into hiring and performance decisions.
• Empathy + Business Acumen: Genuinely cares about teams well-being and acts as a trusted advisor, connects people decisions to business outcomes (retention impact, hiring ROI, etc.).
• First-Principles Thinking & Problem Solving: Demonstrates a structured approach to solving problems by breaking them down into their core components, asking the right clarifying questions, considering the business context, and arriving at thoughtful, practical solutions.
• Strategic Mindset: Understands how to position the company to attract top talent, thinks ahead about evolving talent needs, and makes decisions with a long-term perspective aligned to business goals.
• Long-Term Growth Potential: Sees themselves leading the People function for the next 4-5 years, invested in building something meaningful long-term, and can evolve and grow with Fam's journey.
• Strong Network: Has built genuine relationships and credibility in the ecosystem—people know them, trust them, and they can leverage these connections to attract quality candidates and leaders to Fam.

Good to have

• Tools: Hands on worked with Keka, Lever, Google Sheets, Equitylist.
• People Operations: Owned the full employee experience and built scalable HR systems and processes.
• AI-Native Mindset: Demonstrates an understanding of what it takes to build an AI-native organization, proactively identifies opportunities where AI can create leverage across functions, and can drive adoption through thoughtful change management and cross-functional collaboration.

Why join us?

• Shape the people strategy for one of India's fastest-growing fintech companies and influence how the organization scales.
• Partner closely with founders and business leaders to build a high-performance, people-first culture.
• Lead end-to-end people initiatives with the autonomy to drive meaningful organizational impact.

Perks That Go Beyond the Paycheck

• Relocation assistance to make your move seamless.
• Free office meals (lunch & dinner).
• Generous leave policy, including birthday leave, period leave, paternity and maternity support, and more.
• Salary advance and loan policies for any financial help.
• Quarterly rewards and recognition programs, and a referral program with great incentives.
• Access the latest gadgets and tools.
• Comprehensive health insurance for you and your family, mental health support.
• Tax benefits with options like food coupons, phone allowances, car/device leasing.
• Retirement perks like PF contribution, leave encashment and gratuity.

Here’s all the tea on FamApp ☕️

FamApp focuses on financial inclusion of the next generation by providing UPI & card payments to everyone above 11 years old. Our flagship Spending Account, FamX, seamlessly integrates UPI and card payments, enabling users to manage, save, and learn about their finances effortlessly.

Revolutionizing Payments and FinTech

FamApp has enabled 10 million+ users to make UPI and card payments across India, removing the inconvenience of carrying cash everywhere. Users get to customise their FamX card with doodles, which lets them add a personal touch to their payments.

Trusted by leading investors

We’re proud to be supported by renowned investors like Elevation Capital, Y-Combinator, Peak XV (formerly Sequoia Capital India), Venture Highway, Global Founder’s Capital, and esteemed angels Kunal Shah and Amrish Rao.

Join Our Dynamic Team

At Fam, our people-first approach is reflected in our generous leave policies, flexible work schedules, comprehensive health benefits, and free mental health sessions. We don’t mean to brag, but we promise you’ll be surrounded by some of the most fun, talented and passionate people in the startup space.

Want to see what makes life at Fam so awesome? Check out our shenanigans at @lifeatfam 😛

PS - We’re looking for someone with an AI-native mindset, who actively leverages AI in their day-to-day work, as we encourage and embed it across every level at Fam.